Privacy Policy

Connective Pathways
Last Updated: April 22, 2025

At Connective Pathways (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (www.connectivepathways.com) or opt in to our text messaging program (“Messaging Service”). By using our website or Messaging Service, you agree to the terms of this Privacy Policy.

1. Who We Are

Connective Pathways is a telehealth-only psychotherapy group dedicated to providing accessible, compassionate, and personalized mental health care across the United States. Our website address is www.connectivepathways.com. For questions, contact us at:

• Email: contact@connectivepathways.com
• Phone: (603) 273-0660
• Address: 261 Nutting Rd, Jaffrey, NH 03452

2. Website Data Collection

This section describes how we collect and use personal data when you interact with our website.

2.1 Contact Forms

When you submit a contact form, we collect the information you provide (e.g., name, email, message) to respond to your inquiry or schedule appointments. This data is stored securely and used only for customer support or service delivery purposes.

2.2 Cookies

We use cookies to enhance your experience:

• Session Cookies: Temporary cookies to check browser compatibility, discarded when you close your browser.
• Login Cookies: If you log in, we set cookies for login information (two days) and screen options (one year). Selecting “Remember Me” extends login cookies to two weeks.
• Preference Cookies: Cookies to save your preferences (e.g., form data), lasting up to one year.

You can manage cookie preferences via your browser settings.

2.3 Embedded Content

Our site may include embedded content (e.g., videos, images) from other websites. These sites may collect data, use cookies, or track interactions, behaving as if you visited their site. Check their privacy policies for details.

2.4 Analytics

We may use analytics tools to track website usage (e.g., page views, visitor behavior). These tools collect anonymized data to improve our site but do not identify individual users unless you provide personal information.

3. SMS Data Collection

This section applies to our Messaging Service, where we send SMS or MMS for transactional or promotional purposes, such as appointment reminders or service updates.

3.1 Information We Collect

We collect:

• Phone Number: The mobile number you provide when opting in.
• Messaging History: Content of messages sent/received, timestamps, and delivery status.
• Opt-In/Opt-Out Data: Records of your consent or opt-out requests.

Data is collected via web forms, text opt-ins (e.g., texting “JOIN” to our number), or during account setup, and through our messaging provider (Ooma Office or MessageDesk).

3.2 How We Collect SMS Data

We obtain explicit consent through:

• Web Forms: Checking a box or submitting a form on our site.
• Text Opt-In: Sending a keyword to our messaging number.
• Account Setup: Opting in during appointment scheduling or account creation.

A link to this Privacy Policy is provided at opt-in.

3.3 How We Use SMS Data

We use your data to:

• Send transactional SMS (e.g., appointment reminders, account updates).
• Send promotional SMS (e.g., service updates, mental health tips) if opted in.
• Inform you via SMS that you’ve consented to receive messages from Connective Pathways (e.g., in welcome or confirmation messages).
• Respond to your messages or inquiries.
• Improve our Messaging Service and ensure legal compliance.

Consent to SMS is not required to access our services.

3.4 Message Frequency and Costs

• Frequency: Varies based on account activity (e.g., 1-5 transactional messages/month, more for promotional campaigns).
• Costs: We do not charge for SMS, but standard message/data rates may apply per your carrier’s plan.

4. Data Sharing

We do not sell, rent, trade, or transfer your personal data for profit. We may share data with:

• Service Providers: Third parties like Ooma Office (Privacy Policy), MessageDesk (Privacy Policy), or analytics services, bound by privacy agreements.
• Legal Requirements: To comply with laws, regulations, or government requests, or protect our rights, safety, or property.

SMS opt-in data is not shared for purposes unrelated to our services, including third-party marketing.

5. Data Security and Retention

We use industry-standard security to protect your data from unauthorized access, loss, or misuse. Our providers maintain similar standards. We retain:

• Website Data: User profile or form data until deleted by you or us.
• SMS Data: For as long as you use our Messaging Service or as required by law (e.g., TCR recordkeeping). Opt-out data is kept to honor your request.

6. Your Rights

You have the right to:

• Access: Request data we hold about you.
• Correction: Fix inaccurate data.
• Deletion: Request data deletion, subject to legal obligations.
• Opt-Out: Stop SMS by replying “STOP” or emailing contact@connectivepathways.com. Website users can request account/form data deletion.
• Help: Reply “HELP” to any SMS for more information (e.g., support contact details).

To exercise these rights, contact us at contact@connectivepathways.com or (603) 273-0660. SMS opt-outs may take 10 business days.

7. Data Protection and Breach Procedures

We protect your data with encryption, secure servers, and access controls. In case of a data breach, we will notify affected users and authorities as required by law (e.g., within 72 hours under CCPA) and take steps to mitigate harm.

8. Third-Party Data

We may receive data from third parties like analytics tools, but only in anonymized form unless you provide personal information.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at www.connectivepathways.com/privacy.php with the “Last Updated” date. Continued use of our website or Messaging Service constitutes acceptance of the revised policy.